Help Center

How can we help?

Guides, FAQ, and direct paths to a human. Every YarnTally customer gets a real person on WhatsApp.

Getting started

Set up your org in 15 minutes

  • → Sign up + create your org
  • → Pick your industry module
  • → Import customers + suppliers
  • → Add opening stock
  • → Print QR tag sheet

Inventory + Sell

Godowns, lots, QR scanning, invoicing

  • → Add a new godown
  • → Log a sale + generate GST invoice
  • → Multi-rate pricing per customer
  • → Damage-adjusted floor price
  • → Stock transfer between godowns

Payments + GST

UPI, invoices, GSTR-1/3B/2B

  • → Generate UPI payment link
  • → Reconcile GSTR-2B
  • → GSTR-1 export
  • → WhatsApp invoice share
  • → Multi-currency invoicing

Team + roles

Invite users, permissions, per-user features

  • → Invite team members
  • → Admin vs Manager vs Operator
  • → Per-user feature grants
  • → 2FA (Q3 2026)
  • → SSO / SAML (Enterprise)

AI features

Copilot, briefing, insights

  • → Ask the AI Copilot
  • → Voice input (Hindi + English)
  • → Daily briefing on /today
  • → Follow-up drafts
  • → Weekly executive report

Security + privacy

Data protection + compliance

  • → How your data is isolated
  • → DPDP Act compliance
  • → Data export (right to portability)
  • → Audit log
  • → API key rotation
FAQ

Common questions

How do I get started?+

Go to /pricing and start on Starter — ₹2,999/month. Your real godowns, your real invoices, from day one. Pick your industry, then import your data via bulk CSV. A real working account, not a trial — cancel anytime, and there is a 7-day money-back guarantee on your first month.

Does YarnTally work offline?+

Partly, and we are specific about which parts. It is a PWA — install it on any Android or iPhone. Counting stock and reporting damage keep working with no signal, and upload themselves when you are back online. Billing needs signal on purpose: two phones selling the same lot offline would promise stock that is not there.

Can I export my data?+

Yes. Every table is CSV-exportable. Tally-compatible CSV export available at /api/exports/tally. GDPR + DPDP Act compliant.

Do you support Hindi?+

Yes. Full Hindi + English localization. AI Copilot voice input works in both languages.

How is data isolated between tenants?+

Postgres row-level security. Every organization's data lives in its own scoped tenant. Other orgs literally cannot see your data — enforced at the database level.

What about integrations with Tally?+

Live: Tally-compatible CSV export via /api/exports/tally?type=sales. Q3 2026: bidirectional Zoho Books + Tally sync.

How does the AI work?+

The premium AI surfaces run on Claude Opus 4.8 (Anthropic) with zero-retention. Lighter requests use a free open model (Nemotron), with customer names and phone numbers stripped before the call. No customer data goes to model training.

Can I cancel any time?+

Yes. No lock-in contracts. Downgrade or cancel from Settings. Data export available before you leave.

What's the uptime SLA?+

Enterprise plans include a 24×7 support SLA with phone support — the specific response and uptime commitments are written into the Enterprise agreement rather than published, because they are negotiated per customer. Every plan can see actual uptime on /status, which is a live board rather than a claim.

How do I contact support?+

Email support@mnbresearch.com on every plan, answered within 24 hours. Priority WhatsApp on +91 97114 88481 from Growth upwards, and a dedicated Slack / WhatsApp channel on Business. In-app chat with a live agent from Growth upwards.

Talk to a human

Need more help?

Not on YarnTally yet?

Start on Starter — ₹2,999/month. A real working account, not a trial. Cancel anytime.