Help Center

How can we help?

Guides, FAQ, and direct paths to a human. Every YarnTally customer gets a real person on WhatsApp.

Getting started

Set up your org in 15 minutes

  • Sign up + create your org
  • Pick your industry module
  • Import customers + suppliers
  • Add opening stock
  • Print QR tag sheet

Inventory + Sell

Godowns, lots, QR scanning, invoicing

  • Add a new godown
  • Log a sale + generate GST invoice
  • Multi-rate pricing per customer
  • Damage-adjusted floor price
  • Stock transfer between godowns

Payments + GST

UPI, invoices, GSTR-1/3B/2B

  • Generate UPI payment link
  • Reconcile GSTR-2B
  • GSTR-1 export
  • WhatsApp invoice share
  • Multi-currency invoicing

Team + roles

Invite users, permissions, per-user features

  • Invite team members
  • Admin vs Manager vs Operator
  • Per-user feature grants
  • 2FA (Q3 2026)
  • SSO / SAML (Enterprise)

AI features

Copilot, briefing, insights

  • Ask the AI Copilot
  • Voice input (Hindi + English)
  • Daily briefing on /today
  • Follow-up drafts
  • Weekly executive report

Security + privacy

Data protection + compliance

  • How your data is isolated
  • DPDP Act compliance
  • Data export (right to portability)
  • Audit log
  • API key rotation
FAQ

Common questions

How do I get started?+

Go to /signup, pick your industry, get a 14-day trial with every module unlocked. Zero credit card. Import your data via bulk CSV.

Does YarnTally work offline?+

Yes. It's a PWA — install on any Android/iPhone. Full stock scanning, adding, selling, and invoice generation work offline. Syncs when back online.

Can I export my data?+

Yes. Every table is CSV-exportable. Tally-compatible CSV export available at /api/exports/tally. GDPR + DPDP Act compliant.

Do you support Hindi?+

Yes. Full Hindi + English localization. AI Copilot voice input works in both languages.

How is data isolated between tenants?+

Postgres row-level security. Every organization's data lives in its own scoped tenant. Other orgs literally cannot see your data — enforced at the database level.

What about integrations with Tally?+

Live: Tally-compatible CSV export via /api/exports/tally?type=sales. Q3 2026: bidirectional Zoho Books + Tally sync.

How does the AI work?+

Powered by Claude Opus 4.8 (Anthropic) with zero-retention. Free tier uses Nemotron. No customer data goes to model training.

Can I cancel any time?+

Yes. No lock-in contracts. Downgrade or cancel from Settings. Data export available before you leave.

What's the uptime SLA?+

Enterprise plans include 99.9% SLA with financial credits for shortfall. Historic performance since launch: 99.95%+. See /status for live board.

How do I contact support?+

In-app chat (Pro+), email support@mnbresearch.com (all tiers), WhatsApp +91 9711488481 (Premium+).

Talk to a human

Need more help?

Not on YarnTally yet?

Start your 14-day free trial. Every module unlocked.