Refunds & Cancellations
Last updated: 8 October 2026
Paid from day one
There is no free trial. Every plan is a real working account from the first day, starting at ₹2,999/month on Starter. Your first month is covered by the 7-day money-back guarantee.
7-day money-back on first month
Not happy in the first 7 days of your first paid month? Full refund, no questions asked. Just message us. When the refund goes through, the plan that payment bought is switched off.
Nothing auto-renews
Each payment buys one month or one year. Nothing is charged again unless you pay again, so there is nothing to cancel. You keep access until the end of the period you paid for.
Credit top-ups are final
Add-on credit purchases (AI, Email, SMS, WhatsApp, OCR) are non-refundable once granted. Unused credits stay in your account and don't expire.
1. Subscription refunds
We offer a full refund on your first paid month if you request it within 7 days of the first successful charge. Refunds are issued through Cashfree to the original payment method and normally arrive within 5–7 working days. Annual plans are eligible for a pro-rated refund of the unused period only within the first 30 days; after that, they are non-refundable.
What happens to your access. When a full refund of a payment completes, the plan that payment bought is switched off automatically, and your account goes back to where it was before that payment (for payments made before 8 October 2026, our team makes this change by hand). Time you had already paid for with an earlier payment is kept, and so is time bought by any later payment. A pro-rated (partial) refund is worked out by our team, who then adjust your paid-until date by hand to match. Your data is never deleted by a refund.
Refund requests must be sent from the registered admin email to contact@mnbresearch.com or via WhatsApp to +91 97114 88481. Please include your organisation name and the invoice number.
2. Cancellation
YarnTally plans do not renew automatically, so there is no subscription to cancel: if you do not pay again, nothing is charged again. When the period you paid for ends:
- Your workspace stays fully functional until the last day of that period.
- After it, the app shows a renewal screen instead of your workspace until you pay again.
- Your data is not deleted. It stays exactly as you left it, and renewing brings it straight back.
- You can download a full copy at any time from Settings → Own your data.
- If you want your organisation's data erased, an admin can request it from Settings → Delete organisation data. Records the law requires us to keep (GST books and invoices) are retained for the statutory period; the page explains exactly what is kept and for how long.
3. Credit top-ups
Credit packs (AI, Email, SMS, WhatsApp, OCR) purchased separately from subscription plans are non-refundable once the credits appear in your balance. Unused credits do not expire while your subscription is active. If you cancel your subscription, unused credits are forfeited.
4. Enterprise contracts
Enterprise agreements are governed by the specific terms of the signed contract, which may vary from this policy. In case of conflict, the Enterprise contract takes precedence.
5. Chargebacks
If you dispute a charge with your bank without contacting us first, we reserve the right to suspend your account until the dispute is resolved. We want to fix problems — please reach out before initiating a chargeback.
6. Downgrades & upgrades
You can move to a different plan any time by paying for it. The new plan switches on as soon as the payment is confirmed, and its month or year is added after any time you already have left. There is no automatic pro-rating, so the unused part of your current plan is not credited. If you want to move to a lower plan without giving up the higher one early, renew on the lower plan after your current period ends.
7. Failed payments
Because nothing renews automatically, nothing is retried. A failed or abandoned payment charges nothing and changes nothing on your account; you can simply try again. If money left your account but the payment shows as failed, it is reversed by your bank or by Cashfree, normally within 5–7 working days; message us with the order number if it is not.
8. How to reach us
For any refund or cancellation request, message us on WhatsApp — it's the fastest channel. Median response time is under 2 hours during business hours (Mon–Sat, 10 AM – 7 PM IST).