Refunds & Cancellations
Last updated: 1 August 2026
14-day free trial
Every paid plan starts with a 14-day free trial. No card required. Cancel anytime during the trial and you owe nothing.
7-day money-back on first month
Not happy in the first 7 days of your first paid month? Full refund, no questions asked. Just message us.
Cancel anytime
You keep access until the end of the billing cycle you already paid for. No pro-rated refund for the unused portion of a monthly/annual term.
Credit top-ups are final
Add-on credit purchases (AI, Email, SMS, WhatsApp, OCR) are non-refundable once granted. Unused credits stay in your account and don't expire.
1. Subscription refunds
We offer a full refund on your first paid month if you request it within 7 days of the first successful charge. Refunds are credited to the original payment method within 5–7 working days. Annual subscriptions are eligible for a pro-rated refund of the unused period only within the first 30 days; after that, they are non-refundable.
Refund requests must be sent from the registered admin email to contact@mnbresearch.com or via WhatsApp to +91 97114 88481. Please include your organisation name and the invoice number.
2. Cancellation
You can cancel your subscription at any time by messaging us on WhatsApp or email. Self-serve in-app cancellation is on our roadmap. When you cancel:
- Your workspace stays fully functional until the end of the current billing period.
- No further renewal charge is processed.
- Your data is preserved for 90 days after the last active day so you can reactivate without losing anything.
- After 90 days, data is scheduled for deletion. You'll receive an email 7 days before deletion so you can export via Settings → Own Your Data.
3. Credit top-ups
Credit packs (AI, Email, SMS, WhatsApp, OCR) purchased separately from subscription plans are non-refundable once the credits appear in your balance. Unused credits do not expire while your subscription is active. If you cancel your subscription, unused credits are forfeited.
4. Enterprise contracts
Enterprise agreements are governed by the specific terms of the signed contract, which may vary from this policy. In case of conflict, the Enterprise contract takes precedence.
5. Chargebacks
If you dispute a charge with your bank without contacting us first, we reserve the right to suspend your account until the dispute is resolved. We want to fix problems — please reach out before initiating a chargeback.
6. Downgrades & upgrades
You can upgrade your plan any time — the price difference is charged pro-rated immediately. Downgrades take effect at the end of the current billing cycle. There is no refund for the unused portion of a higher tier when downgrading.
7. Failed payments
If a renewal payment fails, we'll retry twice over 7 days and email you each time. If all retries fail, your workspace is suspended (read-only) until you update your payment method. Full functionality resumes as soon as a payment succeeds.
8. How to reach us
For any refund or cancellation request, message us on WhatsApp — it's the fastest channel. Median response time is under 2 hours during business hours (Mon–Sat, 10 AM – 7 PM IST).